How it Works
You can also request a quote online and someone will respond to your request within 24 business hours.
Are reservations required?
To make our service more efficient for you, all pickups at Richmond International Airport are by reservation only.
Do you provide group transportation?
Groome Transportation has a late-model fleet of minibuses and coaches to meet your group travel needs. Whether you are booking transportation for that perfect wedding or you are looking for comfortable and convenient transportation for the long haul, Groome Transportation is the way to go.
What are your office hours?
Our main Richmond office is open from 8 a.m. to 5 p.m. and our Richmond dispatch office is open from 4 a.m. to 11:00 p.m. We are closed from 11:00 p.m. to 4 a.m.
We require 24-hour notice for a refund.
There is a cancellation fee for all charter reservations.
What if I leave something in a Groome Transportation vehicle?
Groome Transportation is not responsible for any lost or damaged items, however, if you have left something behind, please call (804) 222-7222 or (800) 552-7911. We will do its best to reunite you with your belongings.
Do you provide car seats?
Groome Transportation does not provide car seats or booster seats.
Groome Transportation follows all state laws regarding child restraint requirements. All children under age 8, less than 57 inches tall and less than 40 pounds must be securely buckled in an age-appropriate child restraint seat.
Are pets allowed in the vehicle?
We allow pets to ride with certain stipulations. In order to avoid discomfort of any passengers, pets must be kept in a small (max size 2’x2′) airline-approved carrier. They must be clean, quiet and accustomed to travel. If they are not good travelers, we ask, for everyone’s comfort, that pets be sedated. Additional fees apply. Certified service animals are not subject to additional fees or carrier requirements.